Buchanan Steve. Microsoft System Center 2016 Service Manager Cookbook

Packt Publishing, 2017. — 595 p. — ISBN: 1785281941. — True PDF.System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change control to achieve efficient service delivery across your organization.
This book provides you with real-world, immediately usable recipes that will show you how to configure and administer SCSM 2016. You ll also find out how to solve particular problems and scenarios to take this tool further. You ll work through recipes on the practical implementation of ITSM frameworks and processes, Microsoft System Center 2016 Service Manager administration, how to configure Service Level Agreements (SLAs). We also cover the newly added features to the Service Manager HTML 5 Self-Service Portal, Incident and Problem Management, the design of change and release management as well as implementing and editing security roles.
Toward the end of the book, we ll look at across advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation.